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What You Agree To When You Use max505

These terms set out how your account works, what we expect from you, and what you can expect from us — covering eligibility, account conduct, and your rights under applicable law.

Account Eligibility RulesJurisdiction-Dependent AccessData Handling CommitmentDANA, OVO, GoPay Account ContextContact Rights Included
max505 What You Agree To When You Use max505
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

Your account data stays under your control. Here's how we manage the four areas that matter most — what we collect, how we store it, how we secure it, and how you can change or remove it.

Data Collection and Retention

We collect only what's needed to run your account — name, contact details, and wallet identity for DANA, OVO, or GoPay. Retention periods align with applicable Indonesian regulatory requirements.

Cookie Use

Cookies track session state and regional access rules. You can manage cookie preferences through your browser settings. Disabling functional cookies may limit parts of the lobby.

Account Security Practices

Login is protected by OTP verification sent to your registered mobile number. We do not store raw passwords. If you suspect unauthorised access, use the account lock option immediately and contact support.

Requesting Changes or Deletion

To update personal details or request account data deletion, send a written request via email from your registered address. We process these requests within the timeframe required by applicable law.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, need to dispute a decision, or want to request a copy of the data we hold on your account, our support team handles all of this. Reach us through live chat inside your account dashboard, by email at the address shown in the footer, or through our Indonesia support line for wallet-related identity queries involving DANA, OVO, or GoPay.

Live Chat Access live chat from your account dashboard. Raise any terms query, account restriction question, or wallet identity concern directly with an agent who can act on it.
Email Support Send detailed legal or data requests to the email address listed in our footer. Include your account username and the nature of the request so we can route it correctly.
Indonesia Wallet Help For identity mismatches on DANA, OVO, or GoPay transactions flagged during verification, contact our Indonesia account support team via the in-app help button.

Frequently Asked Legal Questions

These are the questions we hear most from accounts in Indonesia about our terms, data rights, and how policies apply to wallets and access. If yours isn't covered here, contact support directly.

Access depends on local law and your specific region. We do not operate where local regulation prohibits it. Check that access is permitted in your area before opening an account.

A hold triggers when the wallet holder name doesn't match your registered account name. Contact support with your account ID and the transaction reference to resolve it quickly.

We store your registration details, wallet identity used for DANA, OVO, or GoPay transactions, and session logs. You can request a full data summary by emailing us from your registered address.

Yes. Submit a written deletion request via email from your registered account address. We process it within the period required by applicable law and confirm once complete.

Continued use of the platform after a terms update counts as acceptance. The revision date appears at the bottom of this page so you can check when the terms last changed.

Open a dispute via live chat in your dashboard or send an email with your account username and the decision you're contesting. Our team reviews and responds within the applicable timeframe.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.