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What You Agree To When You Use max505

These terms set out the rules that apply to your account — how it's opened, how your deposits and withdrawals via DANA, OVO, and GoPay are handled, and what we both commit to.

Applies to all accountsCovers DANA, OVO, GoPay depositsEligibility by local lawAccount security rulesContact support for questions
max505 What You Agree To When You Use max505
ACCOUNT INTEGRITY

How We Protect and Handle Your Account

Your account data, transaction history, and wallet details are stored under standard security protocols. We do not share your personal information with third parties outside of what is required to process your DANA, OVO, or GoPay transactions or comply with applicable legal obligations. You can request a summary of the data we hold on your account by contacting our support team in writing.

Data Retention

We keep your account records for as long as your account is active and for a period after closure, in line with applicable legal requirements for the region.

Wallet Verification

Withdrawals to DANA, OVO, or GoPay require that the wallet is registered under the same name as your max505 account — this is a security step, not a delay.

Account Access

Login is protected by a one-time PIN sent to your registered mobile number. Never share that code — our team will never ask for it.

Terms Disputes

If you believe a term has been applied incorrectly to your account, raise it via email or live chat with your account ID and transaction reference ready.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or you want to raise a question about your account's standing, our support team is the right place to start. We handle terms-related queries through live chat, email, and our WhatsApp line — so you can choose the channel that fits your situation.

Live Chat Open the chat window from any page on max505 to ask a terms question directly. A support agent will walk you through the relevant clause.
Email Support Send a detailed query to our support address for written confirmation of how a specific term applies to your account or transaction.
WhatsApp For quick terms clarifications, message our WhatsApp support line. Useful when you need a fast answer before completing a DANA, OVO, or GoPay transaction.

Common Questions About These Terms

Below are the questions we hear most about how our terms work in practice — covering your account rights, wallet transactions, eligibility, and how to raise a dispute if something doesn't look right.

Access and eligibility depend on local law. Players in Yogyakarta or Denpasar are subject to the same account terms, but local regulation determines whether access is permitted in your area.

We update the revision date at the top of this page whenever terms change. Continuing to use your account after a revision means you've accepted the updated version. Check this page periodically.

We may suspend or close an account that violates these terms, including sharing login credentials or providing false registration details. Pending withdrawals to DANA, OVO, or GoPay are reviewed before closure.

Yes. Withdrawals require the wallet name to match the registered account name exactly. Contact support before requesting a withdrawal if there's a mismatch, so we can advise the correct steps.

Send a written request through our email support channel with your account ID. We'll confirm receipt and respond with the data summary within a reasonable period, in line with applicable requirements.

These terms apply uniformly to all accounts. Individual clauses cannot be waived. If a specific term conflicts with local law in your jurisdiction, the locally compliant version of that clause applies automatically.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.